Privacy Policy

At KANKA RESTAURANT & CAFÉ, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or interact with our services, including any remarketing, SMS/text messages, and WhatsApp communications we may provide. By using our website and services, you agree to the terms outlined in this Privacy Policy.

1. General Information

  • Business Name: KANKA RESTAURANT & CAFÉ LLC
  • Purpose: This policy outlines how we handle personal information to protect your privacy in compliance with UAE data protection laws.
  • Modifications: KANKA RESTAURANT & CAFÉ reserves the right to modify or update this Privacy Policy as needed. Any changes will be posted on this page and will be effective immediately upon posting.

2. Data Collection and Use

We may collect personal information from users directly or indirectly in the following ways:

2.1 Information You Provide

  • Contact Information: When you make reservations, place orders, subscribe to our newsletter, or reach out through the website, we may collect your name, phone number, email address, and any other details you voluntarily provide.
  • Feedback and Surveys: We may collect data from feedback, reviews, or surveys to improve our services.

2.2 Automatic Information Collection

  • Website Usage Data: Our website may automatically collect data, such as IP addresses, browser types, operating systems, referring URLs, and actions taken on our website, through the use of cookies, log files, and analytics tools.
  • Cookies: We use cookies to enhance website performance and user experience. You may modify your browser settings to decline cookies, but some features of our website may not function properly without them.

2.3 Mobile Number Collection for WhatsApp, SMS, and Marketing

  • SMS/Text Message and WhatsApp Broadcasts: By providing your mobile number, you consent to receiving promotional updates, special offers, and notifications from KANKA RESTAURANT & CAFÉ via SMS/text message and WhatsApp. We will use your mobile number solely for communication purposes related to our services, special promotions, and updates.

3. How We Use Your Data

KANKA RESTAURANT & CAFÉ may use your personal information for the following purposes:

  • To Improve Services: Enhance customer experience, respond to inquiries, process orders, and manage reservations.
  • Marketing and Promotions: With your consent, we may use your contact details for promotional emails, SMS/text messages, or WhatsApp messages, keeping you informed of upcoming offers, new menu items, or exclusive events.
  • Personalized Content: Analyze user preferences to personalize website content, menus, and marketing efforts.
  • Remarketing: We may use remarketing strategies to reach users who have previously interacted with our website or social media pages, delivering relevant advertisements across third-party platforms.

4. Remarketing and Advertising

4.1 Third-Party Remarketing Services

KANKA RESTAURANT & CAFÉ uses third-party remarketing services (such as Google Ads or Facebook Ads) to show ads on third-party websites to users who have visited our site. These services use cookies to display relevant advertisements to you based on your previous visits to our website.

4.2 Opt-Out of Remarketing

You may choose to opt-out of these remarketing efforts by adjusting your ad settings on the respective third-party platforms, such as Google Ad Settings or Facebook Ad Preferences. Please refer to our Cookie Policy for more information on managing cookies.

5. Data Sharing and Disclosure

KANKA RESTAURANT & CAFÉ does not sell, trade, or otherwise share your personal information with third parties except as required under the following conditions:

  • Service Providers: We may share your information with trusted service providers who assist us in operating our website, conducting our business, and servicing customers. These providers are obligated to protect your information and may not use it for other purposes.
  • Legal Compliance: We may disclose information to comply with legal obligations, enforce our Terms and Conditions, or protect the rights, property, or safety of KANKA RESTAURANT & CAFÉ, our users, or others.
  • Business Transfers: In the unlikely event of a merger, acquisition, or asset sale, your personal information may be transferred to the acquiring entity as part of the transaction.

6. WhatsApp and SMS/Text Message Broadcasts

By registering your mobile number with KANKA RESTAURANT & CAFÉ, you consent to receiving WhatsApp messages and SMS/text broadcasts, which may include promotions, updates, and personalized offers.

  • Message Frequency: Communications will be sent periodically based on events, special promotions, or relevant updates.
  • Opt-Out Option: If you wish to unsubscribe from WhatsApp or SMS/text message broadcasts, please reply with “STOP” at any time, or contact us directly to remove your number from our broadcast list.

7. Data Security

KANKA RESTAURANT & CAFÉ implements commercially reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure. While we strive to use all standard industry measures, we cannot guarantee absolute security, and you use our website at your own risk.

8. Your Rights and Choices

Under UAE law, you have the right to:

  • Access and Update: Request access to your personal information and correct or update any inaccuracies.
  • Delete: Request deletion of your data from our systems, subject to any legal obligations that may require data retention.
  • Marketing Preferences: Opt-out of receiving promotional emails, WhatsApp messages, or SMS/text communications. To adjust your preferences, contact us directly or use the “Unsubscribe” or “STOP” options in our messages.

9. Third-Party Links

Our website may contain links to third-party sites. KANKA RESTAURANT & CAFÉ is not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policies of third-party websites before providing them with any personal information.

 

10. Children’s Privacy

KANKA RESTAURANT & CAFÉ does not knowingly collect personal information from children under 13 years of age. If you believe we may have collected information from a child under 13, please contact us immediately, and we will take steps to delete such information.

11. Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates. Any disputes arising out of or related to the use of this website or privacy practices shall be resolved in accordance with UAE laws and under the jurisdiction of the UAE courts.

12. Contact Information

For questions or concerns about our Privacy Policy, your personal data, or to exercise your rights, please contact us via:

  • Phone/WhatsApp: +971 50 251 1035
  • Email: info@kanka.cafe
  • Address: Port Saeed Building, Al Khabaisi, 22 A Street, Deira, Dubai, UAE

Thank you for trusting KANKA RESTAURANT & CAFÉ with your personal information. We are committed to protecting your privacy and ensuring a safe and enjoyable experience for all our customers.